General Scope
Lingold Ferramentas, responsible for www.lingoldferramentas.pt, respects customer privacy and processes personal data in accordance with the GDPR and applicable Portuguese law. This policy explains how data is collected, used, retained and protected. It may be updated when necessary.
What personal data does Lingold Ferramentas collect?
- First and last name
- Email address and telephone number
- Billing and delivery addresses
- Tax identification number, where applicable
- Order and purchase information
- Data necessary for payment processing
- IP address and technical browsing information
How is personal data used?
- Registering and managing accounts
- Processing, invoicing and dispatching orders
- Communicating about deliveries and returns
- Customer support
- Compliance with legal and tax obligations
- Website security and operation
- Newsletters, where legally permitted
What is the legal basis for processing?
Data is processed as necessary to perform contracts, comply with legal obligations, on the basis of consent or legitimate interests, as applicable. Data is not used for purposes incompatible with those originally identified.
Does Lingold Ferramentas use data for direct marketing?
We may share news and promotions where an appropriate legal basis exists. Newsletters are sent with prior consent where required by law, or in other legally permitted circumstances. Customers may unsubscribe at any time. We do not sell or trade personal data for third-party advertising.
Who has access to personal data?
- Authorised staff who need the data for their duties
- Delivery companies fulfilling orders
- Payment service providers
- Website hosting and maintenance providers
- Accounting and invoicing providers
- Public authorities, where required by law
Is personal data secure?
We implement appropriate technical and organisational measures, including secure connections, authentication and access controls where applicable. No system guarantees absolute security. We recommend strong passwords and keeping credentials confidential.
How long is personal data retained?
Data is retained as long as necessary for its purposes or required by law. Account data is kept while needed for the commercial relationship. Tax and accounting records are retained under Portuguese law, including, as a general rule, a 10-year period for certain records. Promotional data is no longer used for that purpose when consent is withdrawn or a valid objection is made.
What rights do data subjects have?
- Access and rectification
- Erasure and restriction of processing
- Objection to processing
- Data portability
- Withdrawal of consent
How can these rights be exercised?
You may update some information in your account or email admin@lingold.pt. We generally respond within one month, subject to lawful extensions. Erasure may be restricted by legal retention obligations.
Does Lingold Ferramentas use cookies?
We use cookies for sessions, shopping carts and preferences. Other cookies, such as analytics cookies, may be used if the relevant services are enabled. Non-essential cookies requiring consent will only be used after authorisation. Preferences can be managed on the website and in browser settings.
Does the website contain external links?
The website may link to third-party sites with their own privacy policies. We recommend reviewing them before providing personal data.
Can data be transferred to other countries?
If data is transferred outside the European Economic Area, the safeguards required by the GDPR will be respected.
How can a complaint be made?
You may contact us or lodge a complaint with the Portuguese supervisory authority, Comissão Nacional de Proteção de Dados (CNPD): www.cnpd.pt.
Changes to this policy
This policy may be updated to reflect legal, technical or operational changes.
Contact
Lingold Ferramentas | www.lingoldferramentas.pt | admin@lingold.pt